Privacy Policy for Silk & Spice Bakery
At Silk & Spice Bakery, we are committed to protecting the privacy of our customers and visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our site, make purchases, or interact with our services. We conduct our business in compliance with applicable laws, including the Personal Data Protection Act 2012 (PDPA) of Singapore and other relevant data protection regulations such as the GDPR where applicable to our operations.
Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Identification Information: This includes your name, email address, phone number, shipping address, and billing address when you register an account, place an order, or subscribe to our newsletter.
- Order Information: Details regarding the products you purchase (artisan breads, custom cakes, pastries, gourmet coffee, tea, catering services), transaction details, and payment information. We do not store sensitive payment card details; these are processed securely by third-party payment gateways.
- Communication Data: Information you provide when you communicate with us via email, phone, or online forms, including feedback or inquiries.
- Technical Data: Information about your device, browser type, IP address, operating system, and general location data automatically collected through cookies and similar technologies when you access our site. This helps us understand how our online platform is used.
- Usage Data: Information about how you navigate and interact with our site, such as pages visited, products viewed, and duration of visits.
How We Use Your Information
We use the collected information for various purposes, including:
- Processing Orders and Services: To fulfill and deliver your orders, manage your account, process payments, and provide catering services.
- Customer Support: To respond to your inquiries, provide assistance, and manage your requests.
- Improvement of Services: To understand user preferences, analyze site usage, and enhance our product offerings and online platform.
- Marketing and Communication: To send you newsletters, promotions, and updates about our products and services, provided you have consented to receive such communications. You can opt-out at any time.
- Security and Legal Compliance: To protect our online platform, prevent fraud, and comply with legal obligations.
Disclosure of Your Information
We do not sell, trade, or rent your personal identification information to others. We may share your information with:
- Service Providers: Trusted third-party service providers who assist us in operating our online platform, conducting our business (e.g., payment processing, shipping, IT support, marketing), or servicing you, provided those parties agree to keep this information confidential and comply with data protection laws.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When it is no longer necessary to retain your data, we will securely dispose of it.
Your Data Protection Rights
Depending on your location and applicable privacy laws, you may have rights regarding your personal data, including the right to:
- Access: Request access to the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request erasure of your personal data under certain circumstances.
- Object or Restrict: Object to or request restriction of our processing of your personal data.
- Data Portability: Request a copy of your personal data in a structured, commonly used, machine-readable format.
- Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal data.
To exercise any of these rights, please contact us using the details provided below.
Security Measures
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes using Secure Socket Layer (SSL) technology for data transmission and regularly reviewing our security practices.
Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the online platform.
Third-Party Links
Our site may contain links to other websites that are not operated by Silk & Spice Bakery. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
Silk & Spice Bakery reserves the right to update this Privacy Policy at any time. When we do, we will revise the "last updated" date at the top of this policy (if we had one). We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
Contact Us
If you have any questions about this Privacy Policy, the practices of our site, or your dealings with us, please contact us at:
Silk & Spice Bakery
Telok Blangah Crescent, Singapore, 090008
Phone: +6589902282